Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with, and what we cannot. We are an independent research and review site, not a casino. That distinction matters most if you have a problem with an account, because we cannot act on your behalf.
What we can help with
Write to us about anything on minaig.co.uk. The most useful messages fall into these groups:
- Corrections: a bonus figure, wagering term, payment method or licence detail that looks out of date or wrong. Bonus terms change often, so reader reports help us keep pages accurate.
- Questions about our guides: for example how wagering requirements, no-deposit bonus cashout caps or identity checks work.
- Suggestions: topics you would like covered, or information you wish our comparisons included.
- Business and editorial enquiries: from operators, software providers or support organisations.
What we cannot do
We do not run any casino listed on this site, so we cannot see your account, release a withdrawal, reverse a bonus or reopen a closed account. We also cannot act as a mediator or guarantee that a complaint will succeed.
If you have a dispute with a casino, the practical route is:
- Contact the casino's customer support in writing and keep copies of the chat or email.
- Quote the exact bonus or withdrawal terms you believe apply, with screenshots where you can.
- Use the operator's formal complaints procedure if support does not resolve it.
- Check which regulator or dispute body the casino names in its terms. Overseas-licensed sites are generally outside UK Gambling Commission oversight, so UK complaint routes may not be open to you.
Information to include in your message
A short, specific message gets a better answer. Please give us:
- The page address and the sentence or figure you are asking about.
- The date you saw the information, and where (our page or the casino's own site).
- For a correction, a link or screenshot of the casino's current terms.
Please never send passwords, full card numbers or identity documents. We will never need them.
How we handle corrections
When someone flags a possible error, we check it against the operator's published terms and licensing information before changing anything. Updated pages carry a fact-check date. Where we cannot confirm a claim, we say so rather than guess. Advertised offers, such as the headline welcome packages shown on our list of the best non GamStop casinos, are the operators' own claims, and the full conditions are in each casino's terms.
Commission may be earned if you use links to operators on this site, but that does not decide rankings or how we respond to corrections.
Where to find the contact details
Use the contact email or form shown with this page when the site is live. We read messages in the order they arrive and aim to reply to genuine queries, though we do not promise a set response time. We do not give personal advice on which casino to join.
If gambling is causing you harm
If gambling is affecting your finances, mood or relationships, support is available whatever site you use. GamCare runs the National Gambling Helpline on 0808 8020 133, with live chat on its website. You can also use GAMSTOP to self-exclude from UK-licensed operators, and blocking software or deposit and loss limits can add extra protection. Sites outside the GAMSTOP scheme will not apply your GAMSTOP exclusion, so consider that before registering anywhere. You must be 18 or over to gamble.
Before you write
Many questions are already answered in our guides on bonuses, wagering, payments and verification. Our casino comparison page is a good place to start. If you cannot find your answer there, send us a message and we will do our best to help.